Case Study: Fundraising

Project: SquadLocker Fundraising
Summary: SquadLocker store owners could designate portions of their profits for fundraising endeavors. My team implemented a way for users to make payout requests for that fundraising money. Again, this sounds simple, but we didn’t have it — our finance department cut paper checks and physically mailed them on a strictly quarterly basis to the owner of the master account. We gave users expanded options involving when and how they could request, dividing payouts between multiple parties, and sending money to different team members — and honestly, we created an interface that hadn’t existed in our app previously. Before this project, admins were just shown a flat total, without really knowing which products or promotions had generated which funds. So, simple but essential improvements resulted in a much more decent user experience. There were some things that we didn’t get to with MVP, like eliminating paper checks entirely and giving users options like Apple Pay or store credits. There was certain functionality we weren’t able to implement on mobile right out of the gate. But it was a good start!
My Responsibilities: UX Evaluation, Mockups, UX QA during the build phase
Worked With: Product Manager, Dev team, QA, Finance

A lot of the fundraising screens look very similar — what was visually mapped out were differing user paths (single-store admin, organization admin, combo admin, etc.) and very specific table shifts related to itemization. So I won’t bore you with pages of Fundraising screens! Below shows an example of what a multi-store organization admin user would see after initiating a payout request: